Frequently Asked Question

1) What is Direct Payment?

Ans: Direct Payment is the safe and convenient way to pay your Prisma Digital bill. With Direct Payment, you instruct your bank to deduct the amount of your Prisma Digital bill automatically and remit it on the payment due date of each month. Should you choose to use this service, you will continue to receive monthly statements with a Direct Payment message appearing at bottom of the statement. In addition, an itemized list of automatic payments will appear on your bank statement, which can be used as your proof of payment.

2) Is Direct Payment risky? Can it lead to mistakes in my bank account?

Ans: Direct payment is less risky than check payments. Since your payments can't be lost, stolen or destroyed, there is a very high rate of accuracy. In the event you do suspect a mistake has been made, you may call Prisma Digital to have it corrected

3) Without writing checks, how will I balance my checkbook?

Ans: Your automatic payment is made at the pre-established time of each month, so you can deduct it from your bank account record at that time.

4) Without cancelled checks, how can I prove I made my payments?

Ans: An itemized list of automatic payments will appear on your bank statement. This can be used as your proof of payment.

5) What if I try Direct Payment and don't like it?

Ans: You can cancel your authorization for Direct Payment at any time by notifying Prisma Digital in writing.

6) I'm moving. I need to disconnect my cable service and I am closing my bank account. How will I pay my bill?

Ans: Equipment charges, if applicable and any monies due after you disconnect will be put on a regular bill and sent via mail for you to pay by check or credit card.

7) How do I sign up?

Ans: Simply complete the Direct Payment Authorization Form and return it to Prisma Digital Head Office at 20 Kemal Ataturk Avenue, 3rd Floor Safura Tower, Banani, Dhaka. Because we need your signature, you cannot apply over the phone or submit the form by e-mail. You can, however type the information into the field and then print it. After your account has been established for direct payment you will then receive a welcome notice in the mail.

8) How will I know what my bill is every month?

Ans: You will continue to receive the same monthly statement if you would like to as Non Direct payment customers. The only difference is the following message will appear on your monthly statement: " As an Direct Payee customer" your cable bill will be paid automatically.

9) How can I confirm that a payment has been made?

Ans: After the payment date or you can call Prisma Digital to see if they received and credited the payment.

10) What to do if there is not enough balances in my A/C?

Ans: We assure you that in such a situation the bank will inform us and we will provide a reminder letter or call you to settle the bill at walk in center of Prisma Digital. Alternatively we will also remind you to deposit enough fund in your a/c to pay Prisma Digital due bill.

11) How can you take money out of my A/C?

Ans: With your written authorization, we set up an automatic payment transfer with your bank. This transfer of funds can only take place with your written authorization.

12) Will the subscription fee rise because of direct payment system introduction?

Ans: We will obtain a letter from your bank with regards to direct payment system and assure you that no additional charges will be debited from your a/c other than your regular monthly bill amount as agreed by you when signing up for this program.

13) Why should I switch from the existing payment procedure?

Ans: To give you an opportunity to settle the bill automatically without the hassle of coming to Prisma Digital office at the end of every month.

14) What is wrong with the existing payment procedure?

Ans: There is absolutely nothing wrong with the existing payment procedure but direct payment system is the safe and convenient way to pay your bill, it is simple, you instruct your bank to deduct the amount of your Prisma Digital bill automatically and remit it on the payment due date of each month.

15) What to do if I don't have a bank A/C?

Ans: If you would like than we can assist you in getting the required information for opening an A/C in the bank and set up an automatic payment transfer with your bank. (Conditions apply, only in selected locations, for further information please contact customer service department)

16) What if I change banks or get a new bank A/C?

Ans: We will send you a new authorization form to fill out with your new account information. Please allow at least two weeks for us to process the change.