Installer
Department: Network Engineering
JOB SUMMARY: Perform a variety of duties pertaining to cable TV installation and servicing
for customers. Responsible for related paperwork, monetary transactions, and maintenance
of assigned truck, tools, and equipment.
JOB QUALIFICATIONS: Experience in installation, building, wiring, or construction and
customer service preferred.
Installer/Technician
Department: Network Engineering
JOB SUMMARY: Under moderate supervision, performs a variety of duties pertaining to cable
television installation and service. Responsible for installation paperwork and
maintenance of assigned vehicle and tools; troubleshoot service problems.
JOB QUALIFICATIONS: Experience in installation, building, wiring, or construction and
customer service preferred.
Service Technician
Department: Network Engineering
JOB SUMMARY: Performs field technical work and responds to customer complaints.
Responsibilities include daily organization of service calls, customer relations, problem
solving, and documentation. Perform installs, disconnects, reconnects installation of
additional outlets, and relocations.
JOB QUALIFICATIONS: One to two years work experience in installation, building, wiring, or
construction. Customer service experience or aptitude required.
Area Technician
Department: Network Engineering
JOB SUMMARY: Responsible for directing the work activities of all field personnel as
instructed by supervisor, for technical training in installation and field maintenance,
and for all of proper plant maintenance and operation.
JOB QUALIFICATIONS: Must have two to five years experience as a technician. Previous
supervisory experience or training desirable.
Customer Service Representative –
Network Control Center
Department: Administration
JOB SUMMARY: Primary liaison between local customers and PDL Network Control Center
--handles all customer contacts received at the local office by telephone, in writing, and
in person. In addition, performs a variety of clerical duties of a routine and recurring
nature, including typing, filing, customer payment processing, collections, cash handling,
sales, phone, and preparation of standard forms.
JOB QUALIFICATIONS: Keyboard experience desirable. Customer service experience required.
