| |
The customer service department's hotline 8857808 went 24 hours, in line
with Prisma Digital Ltd's round-the-clock programming. The best times to call the hotline
are during its off-peak hours at between 2 pm to 4 pm daily.
Customers
can also fax in their enquiries to 8857808. Please remember to give us your telephone
number and let us know the best time for our customer service officer to call you back.
We
operate a Customer Service Centre at 20 Kamal
Ataturk Avenue. It is
open Saturdays to Thursdays, from 10 am to 8 pm. We are closed on public holidays.
Customer Care Program
Our staff is proud of the
service we provide and are constantly striving to meet and exceed our customers
expectations. We are always looking for feedback and ways that we can improve.
What you can expect from your contact with us:
- a friendly and enthusiastic response to your call or visit
- a greeting with a smile and an introduction
- confirmation of every transaction
- personal attention from someone whose goal it is to assist and serve
you
- a invitation to rate our service
- and an invitation to come back again
If you have a problem for us to address, you can
expect us to:
- listen to you and get all the facts
- identify what happened and what should have happened
- discuss possible solutions with you
- take corrective action to resolve the problem
|
[ Technical ] [ Trouble
Report ] [ Billing ]
[ Change of Address ] [ FAQ
] |
|
|
